Privacy Policy

1. Who We Are

RK Reno Solution is a renovation and contracting brand operated by Aayan Engineering, an SSM- and CIDB-registered Malaysian company.

We provide residential and commercial renovation, waterproofing, plaster ceiling, electrical, air conditioning installation, and specialized contracting services across Kuala Lumpur and Selangor.

2. Information We Collect

We collect personal and technical information only when necessary to provide project quotations, answer enquiries, manage contracting services, and maintain our online platform.

A. Direct Enquiries & Customer Submissions

When you submit an enquiry through our online quotation forms, call us, send an email, or message us via WhatsApp, we may collect:

• Contact details: Name, telephone number, and email address.
• Project details: Property type (terrace, condo, office, retail shop), project location/area in KL or Selangor, requested services, estimated budget, site photos, and scope descriptions.
• Communication history: Details of your requests, quotation discussions, site inspection notes, and correspondence.

Please do not send unnecessary sensitive personal information (such as national ID numbers, financial account details, or health information) through standard web forms or initial enquiries.

B. Technical & Interaction Data

When you browse our website, technical diagnostic and interaction data is automatically recorded to ensure website reliability and measure general performance (see Section 6 on Google Analytics 4).

3. How and Why We Use Your Information

We process collected information for specific, legitimate operational purposes:

• Quotation & Consultation: Assessing project requirements, scheduling site measurements, and preparing itemized cost estimates.
• Contracting & Project Execution: Delivering confirmed renovation, repair, or installation works, coordinating on-site tradesmen, and managing schedules.
• Customer Communication: Answering enquiries, providing project status updates, and delivering after-sales support or warranty follow-up.
• Abuse Prevention & Security: Protecting our contact forms and website infrastructure against automated spam, bot abuse, and security threats.
• Legal & Accounting Compliance: Retaining necessary commercial transaction records, resolving disputes, and meeting regulatory requirements under Malaysian law.

4. Service Providers & Data Sharing

RK Reno Solution does not sell, rent, or trade your personal information to third parties.

We share information only with trusted service providers necessary for operating our contracting business and website:

• Hosting & Server Infrastructure: Our website hosting and server management providers who maintain secure server operations.
• Communication Services: Email service providers (for receiving web form enquiries) and WhatsApp / Meta platforms (for customer messaging).
• Spam & Abuse Protection: Anti-spam and bot protection verification services (such as Cloudflare Turnstile) to secure enquiry forms against automated abuse.
• Measurement Services: Google Analytics (Google LLC) for aggregated website traffic measurement (detailed below).

We do not deploy third-party advertising networks, Meta Pixel, TikTok Pixel, Bing advertising tags, or behavioral advertising cookies on this website.

5. Data Retention & Security Measures

Data Retention

Enquiry and quotation details are retained only for as long as reasonably necessary to fulfill your request, coordinate agreed renovation works, maintain standard business accounting records, and resolve any future warranty or scope queries. Information that is no longer needed is safely deleted or anonymized.

Security Safeguards

We employ standard security safeguards to protect your information, including:

• Enforced HTTPS/TLS encryption across all website traffic.
• Server-side input validation, rate limiting, and honeypot spam traps on web enquiry forms.
• Restricted internal access to incoming customer enquiries and communication channels.

Please note that no transmission method over the internet or electronic storage system is 100% immune to vulnerabilities. While we take reasonable technical precautions, we cannot guarantee absolute security.

6. Cookies & Google Analytics 4 (GA4)

RK Reno Solution uses Google Analytics 4 (provided by Google LLC) to measure website traffic and understand how visitors discover and navigate our pages.

Google Analytics is active for standard website measurement across all visits to support site optimization and quality assurance.

A. What GA4 Measures

Google Analytics processes technical and interaction metrics, including:

• Page visits: Pages viewed, time spent on pages, and navigation paths.
• Device and browser information: Device category (mobile, desktop, tablet), browser type, screen resolution, and operating system.
• Approximate location: Coarse geographic region derived from IP address (country and city level).
• User interaction events: Interaction events such as clicking telephone links, WhatsApp quotation links, or navigating service pages.
• Referral information: The search engine, referring website, or link through which you reached our site.

B. First-Party Cookies

To maintain session continuity and distinguish unique visitors, Google Analytics sets first-party cookies on your device, primarily:

• _ga (used to distinguish individual visitors; typical lifespan up to 2 years).
• _ga_NVEL66185G (used to persist session state for GA4 Measurement ID: G-NVEL66185G; typical lifespan up to 2 years).

C. No Direct Personally Identifiable Information (PII)

RK Reno Solution does not intentionally transmit customer names, phone numbers, email addresses, WhatsApp chat text, or completed form submissions to Google Analytics. Measurement events record aggregate interaction signals (such as a click on a contact button) rather than the personal contents of your enquiry.

D. Advertising Storage & Personalization Denied

Our Google Analytics implementation operates under strict privacy-first settings:

• analytics_storage is granted for standard site measurement.
• ad_storage is denied.
• ad_user_data is denied.
• ad_personalization is denied.

We do not run Google Ads remarketing audiences, cross-site behavioral ad tracking, or personalized advertising signals through our website tag.

E. Managing Your Cookie Preferences & Opting Out

You have full control over cookies through your web browser:

• Browser Controls: You can configure your browser to block, refuse, or delete cookies at any time. Consult your browser's help documentation for instructions.
• Google Analytics Opt-Out: To prevent Google Analytics from recording your visits across any website, you can install the official Google Analytics Opt-out Browser Add-on.
• Google's Partner Privacy Policy: For more details on how Google processes data from sites using its services, visit How Google uses information from sites or apps that use our services.

7. Your Choices and Inquiries

In accordance with applicable Malaysian data protection standards, you may contact us at any time to:

• Inquire whether we hold personal information regarding your past enquiries or projects.
• Request correction or updating of inaccurate contact information.
• Request deletion of your enquiry information from our records, provided it is no longer required for active contractual obligations or legal compliance.

To make a request, please contact us at rkrenosolution@gmail.com with sufficient details to identify your enquiry.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational procedures, service offerings, or legal requirements. Any updates will be published directly on this page with a revised effective date.